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Black horizontal combination logo of Rainbow Tears — handcrafted jewelry brand expressing balance, emotion, and light through color.
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Get 10% off your first order! Use code: NEW10
Black graphic logo of Rainbow Tears — handcrafted jewelry brand inspired by emotion, light, and color.
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Shipping Policy

Last updated: November 11, 2025

Thank you for shopping at Rainbow Tears.

Please review our shipping policy to ensure a smooth shopping experience.

Shipping Locations

Right now, we ship to United States, Australia, Canada, Japan, Singapore. We’d love to include your country!

Shipping to additional countries will be added gradually. Available destinations are based on the information provided here and displayed at checkout. If your country does not appear as an option at checkout, it is not currently supported as a shipping destination.

Processing and Dispatch

Our handcrafted items are created and packed with care to become a lasting part of your home. Our dedicated team processes orders and ships in full. Estimated shipping times at checkout do not include processing time. Fulfillment is usually 1-3 business days during non-peak seasons. Holidays and special sales can experience longer fulfillment windows.

Please note that during peak seasons—such as Mother’s Day, Christmas, and other major holidays—shipping times may be extended by 3 to 4 business days due to high demand.

Shipping Costs

The shipping cost is determined by a weighted base shipping rate that takes into account the weight of your order and the location from which you are ordering.

Estimated Delivery Times

We always choose the fastest available shipping method based on your location to ensure timely delivery. In most cases, your package may arrive earlier than expected.

  • United States: typically arrive within 7-15 business days after dispatch.
  • Canada: typically arrive within 7-15 business days after dispatch.
  • Australia: typically arrive within 7-15 business days after dispatch.
  • Singapore: typically arrive within 4-7 business days after dispatch.
  • Japan: typically arrive within 4-7 business days after dispatch.

Address Accuracy

Ensure your shipping address is accurate to avoid delivery issues. We are not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.

Order Tracking

After placing your order, you can view the logistics status on your order page, or click here to track by tracking number.

Parcel Signing Issues

If your order is marked as delivered but you haven’t received it, please check around your front door, yard, or other areas. You may also ask your family or neighbors if they have received it on your behalf. If you still cannot locate the package, please contact us immediately, and we will do our best to help resolve the issue.

Contact Us

For any questions or concerns regarding shipping, feel free to contact our customer support team at service@rainbowtears.com
Thank you for choosing Rainbow Tears, We’re dedicated to providing you with a seamless and efficient shipping experience.

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