FAQ
PAYMENTS
PAYMENTS
Q: What payment methods do you accept?
A: We currently accept PayPal payments. We are working to expand our payment options in the future.
SHIPPING
SHIPPING
Q: Do you ship to my country?
A: Right now, we ship to United States, United Kingdom, Australia, Canada, Japan, Singapore. We’d love to include your country!
Q: How long will it take to get my order?
A: Our jewelry are created and packed with care to become a lasting part of your home. Our dedicated team processes orders and ships in full. Fulfillment is usually 1-3 business days during non-peak seasons. Holidays and special sales can experience longer fulfillment windows.
RETURNS
RETURNS
Q: Who do I contact for returns?
A: Please reach out to service@rainbowtears.com, we would be glad to help you.
CUSTOMER SERVICE
CUSTOMER SERVICE
Q: Can I contact you with questions about items in your shop?
A: Please feel free to contact me with any questions, concerns, thoughts or compliments.